When you withdraw funds, your request goes through 3 stages:
- We approve your withdrawal request and pass it on to the payment provider.
- The payment provider processes your withdrawal.
- You receive your funds.
Please note!
It usually takes payment providers from a few minutes to 3 business days to credit funds to your payment method. In rare cases, it can take up to 7 days due to national holidays, payment provider’s policy, etc. Detailed information regarding the withdrawal conditions is denoted in 5.8 of the Client Agreement.
Approval period
Once you send us a withdrawal request, it gets assigned with “Approving” status (“Pending” status in some mobile application versions). We try to approve all withdrawal requests as fast as possible. The duration of this process depends on your status and is indicated in the “Transaction History” section.
1. Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu. Then click the “Transaction history” tab. For mobile app users: open the left side menu, choose the “Balance” section.
2. Click on your withdrawal. The approval period for your transaction will be indicated.
If your request is being approved for too long, contact us by clicking “Waiting for more than N days?” (“Contact support” button for mobile app users). We will try to figure out the problem and speed up the process.
Processing period
After we’ve approved your transaction, we transfer it to the payment provider for further processing. It gets assigned with “Processing” status (“Approved” status in some mobile application versions).
Each payment provider has its own processing period. Click on your deposit in the “Transaction History” section to find the information about the average transaction processing time (generally relevant), and the maximum transaction processing time (relevant in the minority of cases).
If your request is being processed for too long, click “Waiting for more than N days?” (“Contact support” button for mobile app users). We will track your withdrawal and help you to get your funds as soon as possible.
Note. It usually takes payment providers from a few minutes to 3 business days to credit funds to your payment method. In rare cases, it can take up to 7 days due to national holidays, payment provider’s policy, etc.