When you request a withdrawal, first, it gets approved by our Support team. The duration of this process depends on your account status, but we always try to shorten these periods when possible. Please note that once you’ve requested a withdrawal, it cannot be canceled.
- For standard status traders, the approval might take up to 3 days.
- For gold status traders – up to 24 hours.
- For VIP status traders – up to 4 hours.
Note. If you haven’t passed verification, these periods can be extended.
To help us approve your request faster, before withdrawing make sure that you don’t have an active bonus with a trading turnover.
Once your withdrawal request is approved, we transfer it to your payment service provider.
It usually takes payment providers from a few minutes to 3 business days to credit funds to your payment method. In rare cases, it can take up to 7 days due to national holidays, payment provider’s policy, etc.
If you’re waiting longer than 7 days, please, contact us in the live chat or write to firstname.lastname@example.org. We will help you track your withdrawal.
Here you can find information about the minimum and maximum withdrawal amounts.