When your documents don’t pass verification, they get assigned with one of these statuses:
- Try again.
- Declined.
If you see the “Try Again” status, follow these steps to figure out the reason your document wasn’t accepted:
1.Click “Try again” on the verification page.
2. The reason your document has been rejected will be explained, like in the example below. Make sure to fix the problem and then click the “Upload new” button to upload your document again.
Note. Usually, the documents get rejected because they don’t meet all the requirements. Before re-uploading, make sure that the photo you’re sending is bright and clear, all corners of your document are visible, and your full name, numbers, and dates are easy to read.
If one of your documents got the “Declined” status, it means that the system could not read it correctly.
To resolve this issue, follow these steps:
1) Click on the document that has been declined and then click the “Contact support” button.
2) You’ll be redirected to the email client. The issue will be described in the draft. Send an email, and our support team will help you resolve the problem.
If you have any questions left, refer to How do I pass verification? article or contact our support team for assistance.